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Service Level Agreement
Service Level Agreement
Domain Web Hosting provides fast and reliable web hosting. If we fail to meet our uptime targets, you may be eligible for service credits.
cloud_done
99.9% Uptime
Monthly uptime commitment for all Domain Web Hosting services.
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Fast Response
Fast response to critical issues.
payments
Service Credits
Service credits for any breach of our uptime targets.
1. Service Availability Credits
| Monthly Uptime Percentage | Service Credit Percentage | Remediation Action |
|---|---|---|
| < 99.9% – ≥ 99.0% | 10% | Standard Account Credit |
| < 99.0% – ≥ 98.0% | 25% | Standard Account Credit |
| < 98.0% | 100% | Standard Account Credit |
2. Priority Definitions & Response
emergency
P0: CRITICAL
Service outage affecting your website.
Response
Fast
Update Frequency
Regular Updates
warning
P1: HIGH
Performance degradation affecting your website.
Response
Fast
Update Frequency
Regular Updates
Scheduled Maintenance
We minimize downtime. Any maintenance will be notified via email.