Acceptable Use Policy

1. Who this applies to

Anyone using a service we provide or manage, including managed hosting, domains, business email and the websites and systems we build and run.

2. Content that is not permitted

Material that is unlawful under Kenyan law, or that infringes someone else's intellectual property.

Material that incites violence or hatred, or that harasses or defames a person or organisation.

Child sexual abuse material, which we report to the authorities without notice and without exception.

Malware, phishing pages, or content designed to deceive people into giving up credentials or payment details.

3. Email use

Unsolicited bulk email is not permitted from services we manage. Marketing email must go only to recipients who have opted in, and must offer a working way to unsubscribe.

Forged headers, misleading sender addresses and open relays are not permitted. Deliverability for every client on shared infrastructure depends on this.

4. Technical use

Do not attempt to gain unauthorised access to any system, account or network, whether ours or anyone else's.

Do not run activity that degrades service for others, including deliberate resource exhaustion or denial-of-service traffic.

Do not run cryptocurrency mining, public proxies or open file-sharing services on infrastructure we manage.

Automated crawling or scraping of third-party sites from our infrastructure requires our agreement first.

5. Resource use

Managed hosting plans are sized to normal use for the plan described. If your site consistently uses resources well beyond that, we will tell you and discuss the right plan rather than degrading service quietly.

We do not advertise unlimited resources, because no such thing exists. What each plan covers is stated in your service agreement.

6. Security expectations

Keep the credentials we give you secure and do not share them beyond people who need them.

Tell us promptly if you suspect a compromise. Early notice usually turns a serious incident into a minor one.

7. How we enforce this

In most cases we contact you first and give you the opportunity to fix the problem.

Where content or activity is unlawful, presents an immediate security risk, or threatens service for other clients, we may suspend the service immediately and tell you as soon as we reasonably can.

Repeated or deliberate breaches may lead to termination under our Terms of Service.

8. Reporting a problem

If you believe a service we manage is being used in breach of this policy, write to contact@duara.dev with enough detail for us to investigate. We take reports seriously and act on them.